{"id":1164,"date":"2026-09-03T10:43:13","date_gmt":"2026-09-03T08:43:13","guid":{"rendered":"https:\/\/milta.pro\/general-terms-and-conditions\/"},"modified":"2026-09-22T13:02:54","modified_gmt":"2026-09-22T11:02:54","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/milta.pro\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"

 <\/p>\n

General Terms of Use<\/h2>\n

Last updated: September 2026.<\/em><\/p>\n

Legal Notice<\/h3>\n

By using Milta (hereinafter the “software”), the user accepts, without reservation, these terms of use. These terms may be amended at any time by simple notification of a new version. The user will be duly notified either upon the next login, by means of automatic notifications, or by e-mail to the address provided when creating their account.<\/p>\n

The amendment takes effect on the date specified in the new version.
\nIn the event of a dispute, only Belgian law shall apply and only the courts of the registered office of Milta Solutions SRL shall have jurisdiction. The owner of the software may, however, decide to resort to mediation, by involving a mediator approved by the Federal Mediation Commission with a view to resolving the dispute through this means.<\/p>\n

Owner of the Software<\/h3>\n

The software remains the sole property of Milta Solutions SRL, whose registered office is located at Rue d’Angoussart 173, 1301 Wavre, registered with the Crossroads Bank for Enterprises under number BE 1034.896.661;<\/p>\n

hereinafter “the company”.<\/p>\n

Purpose of the Software<\/h3>\n

The software acts as an aid to the management and optimisation of delivery rounds for various users (independent drivers, transport companies, SMEs, small industrial businesses, distributors, etc.).<\/p>\n

The software notably allows the import of addresses, the organisation and optimisation of rounds by one or more drivers, the organisation of deliveries for the same day and following days, including where the collection day coincides with the delivery day, as well as the creation of proof of delivery by means of photographs.<\/p>\n

Depending on the plan or options subscribed to, the software may also offer additional features relating in particular to driver schedules, human resources management and fleet management.<\/p>\n

The software constitutes a business tool to assist with organisation. The company does not itself perform any transport or delivery service and does not stand in for the user in the practical, regulatory or contractual organisation of their services.<\/p>\n

Users of the Software<\/h3>\n

Individuals and professionals in the transport sector may use the software, in particular independent drivers, transport companies, SMEs, small industrial businesses, distributors, as well as employed drivers or staff members to whom a user company has created or granted access.<\/p>\n

Geographic Availability<\/h3>\n

The software is available throughout Europe, including but not limited to France, Belgium, the Netherlands, Germany, Bulgaria, Albania, Turkey, Spain and Portugal. Actual availability of the software may depend on the distribution platforms and the device used.<\/p>\n

Contact<\/h3>\n

The company’s contact details, for anything relating to the software, are as follows: Milta Solutions SRL, Rue d’Angoussart 173, 1301 Wavre, contact@milta.pro<\/a>.<\/p>\n

The user is invited to use these contact details for any information regarding the content of the software or how it works.<\/p>\n

Personal Data<\/h3>\n

Data is retained by the company in compliance with the Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data, as well as Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”). The company processes the data necessary for the creation and management of accounts as well as for the operation of the software.<\/p>\n

Where the user enters personal data concerning third parties into the software, in particular delivery recipients or drivers, they guarantee that they are authorised to process and communicate such data in the course of their professional activity and that they comply with the obligations incumbent on them under applicable legislation. Depending on the nature of the processing, the company may act as a processor on behalf of the professional user.<\/p>\n

Personal information is retained by the company only for as long as corresponds to the purposes of the collection as set out in the privacy policy and, where applicable, for the periods required by a legal or contractual obligation.<\/p>\n

Photographs constituting proof of delivery are hosted for a period of 8 days. At the end of this period, they are deleted. It is the user’s responsibility to download and keep any proof of delivery they wish to archive beyond this period.<\/p>\n

Only authorised employees of the company and users with the necessary access rights have access to the aforementioned personal data. Personal data is disclosed to third parties only where such disclosure is necessary for the operation of the software, for the performance of a task entrusted to a processor, for the performance of services requested by the user, or where required by law.<\/p>\n

The company may disclose personal information to third parties at the request of any authority legally authorised to make such a request. It may also disclose such information where such disclosure is required, in good faith, to comply with laws and regulations, to protect or defend its rights or property, those of the software or its users, and, in extreme cases, the safety of the company, the owner of the software, its administrators, or its users.<\/p>\n

For further details, the full privacy policy is available via the following link: Privacy Policy<\/a>.<\/p>\n

Technical Tracking Elements<\/h3>\n

The IP address is used on a transient basis (not stored) to limit abusive connection attempts. No other connection log (date\/time, user-agent) is retained. This information is in no way used to track user behaviour or in connection with third-party software or a third-party website. This information is, however, necessary for the optimal operation of the software.<\/p>\n

It is expressly stated that the software is not intended to provide continuous tracking of drivers. Any technical information processed for the operation of the application does not constitute a permanent tracking system for drivers’ location.<\/p>\n

Security of the Software<\/h3>\n

The company does everything possible to guarantee the security of the software (in particular against viruses or other computer-related offences), and to ensure the integrity, confidentiality and availability of the software users’ data. Security measures are taken to meet this objective and to protect users against unauthorised access, inappropriate use, alteration, unlawful or accidental destruction and accidental loss.<\/p>\n

Where applicable, in the event of a security issue related to the use of the software, the user is invited to inform the company of the issue. The company will do everything possible to resolve the issue raised immediately or, failing that, within a reasonable period.<\/p>\n

Login and Account Elements<\/h3>\n

Identification and Authentication<\/h4>\n

Registration for and use of Milta’s services are possible by means of a phone number. The methods of identification and authentication are determined by the software publisher.<\/p>\n

Information<\/h4>\n

When registering with the software, the user is invited to provide all requested data or information completely and honestly.<\/p>\n

In any event, the user is solely responsible for the accuracy of the information provided. Failing provision of all requested information, the services offered by the software will be unavailable until all information has been obtained.<\/p>\n

Phone Number and Device<\/h4>\n

The user’s account is linked to the phone number provided upon registration as well as to the identifier of the device used to log in, for traceability purposes (no restriction to a single device).<\/p>\n

The phone number and the phone ID associated with the account must remain unchanged for a period of 30 days. The user may only change them once this period has expired and may not make a further change before a new 30-day period has elapsed.<\/p>\n

In the event of loss, theft, destruction or forced replacement of the phone, the user is invited to contact the company using the contact details provided in these terms. The company may request the information necessary to verify the user’s identity and secure access to the account.<\/p>\n

Personal and Unique Account<\/h4>\n

Each individual account created is unique and personal.<\/p>\n

By registering, users acknowledge that they are fully responsible for all activity taking place under their account. The user must immediately notify the company of any theft, disclosure or leak of their login details or personal data held in their user account, via the following e-mail address: contact@milta.pro<\/a>.<\/p>\n

Company Account and Driver Accounts<\/h4>\n

A user company may create and link several individual driver accounts to its main account. Access created must be assigned to identified individuals and may not be shared between several users.<\/p>\n

The basic plan allows up to 10 drivers to be linked. Beyond this number, the user may purchase additional credits or options to add individual accounts, according to the terms and pricing displayed in the software or on the relevant distribution platform.<\/p>\n

The user company is responsible for assigning, managing and, where applicable, withdrawing access granted to its drivers or staff members.<\/p>\n

Closing the Account<\/h4>\n

Users may close their account and stop using the service at any time by contacting the owner directly using the contact details provided in this document. Where the subscription was taken out via a distribution platform, closing the account does not necessarily amount to cancelling the subscription: the user must also cancel it in accordance with the terms of the relevant platform.<\/p>\n

Suspension and Deletion of Account<\/h4>\n

The owner reserves the right to suspend or terminate the user’s account at any time without notice, at the owner’s sole discretion, in the following cases:<\/p>\n